Privacy Policy

Credana is a verification-based reputation intelligence and trust infrastructure platform.

This Privacy Policy explains how Credana collects, uses, stores, processes, discloses, and protects information in connection with the Credana platform, verification systems, trust infrastructure services, reports, trust artifacts, operational workflows, and related services (collectively, the "Services").

By using the Services, you acknowledge this Privacy Policy.

Credana may collect the following categories of information.

Credana may use information to:

• provide and operate the Services
• activate subscriptions and accounts
• verify service interactions
• process verification-linked experiences
• generate trust and reputation intelligence outputs
• maintain audit records
• support fraud prevention and operational integrity
• generate reports, badges, and trust artifacts
• maintain append-only operational records
• improve platform reliability and security
• support analytics and benchmarking
• comply with legal obligations
• enforce platform policies and agreements

Credana may collect your phone number to send SMS messages related to customer experience requests and reminders. SMS opt-in is separate from, and not required by, any other Credana agreement or service.

• message frequency may vary
• message and data rates may apply
• reply STOP to opt out, HELP for help

Phone numbers and SMS opt-in consent are not shared with third parties for marketing purposes.

Credana may use automated systems, AI-assisted processing, machine learning models, and rule-based workflows to support:

• receipt extraction
• invoice parsing
• categorization
• verification support
• anomaly detection
• fraud detection
• scoring support
• operational governance
• report generation support
• trust system integrity

Automated systems may produce incomplete, delayed, or imperfect outputs. Not all outputs are manually reviewed.

Credana may use aggregated, anonymized, de-identified, statistical, or derived information for:

• benchmarking
• analytics
• operational intelligence
• fraud prevention
• model calibration
• platform improvement
• trust system development
• research and development

Credana does not sell personal information in the ordinary meaning of selling customer lists for monetary compensation.

Credana may share information with:

• hosting providers
• cloud infrastructure providers
• payment processors
• communications providers
• analytics providers
• security providers
• AI-assisted processing providers
• operational subprocessors
• professional customers using the Services where necessary for workflow functionality

Credana may also disclose information:

• where required by law
• to protect rights and security
• to investigate fraud or abuse
• during mergers, acquisitions, financing events, or corporate transactions

Credana operates as an audit-oriented trust infrastructure system. Credana may retain:

• append-only operational records
• audit logs
• verification histories
• legal acceptance records
• trust artifact histories
• scoring lineage
• dispute histories
• operational event records

Records may be retained for:

• operational integrity
• fraud prevention
• compliance
• dispute resolution
• legal defense
• auditability
• reproducibility
• trust system governance

Certain records may continue to exist even after account closure or subscription termination where necessary for operational, legal, audit, or integrity purposes.

Credana may use cookies, session technologies, and related tools to:

• maintain sessions
• improve platform functionality
• support operational security
• analyze usage patterns
• support attribution and analytics
• maintain system reliability

You may control cookies through your browser settings, though some platform functionality may be affected.

Depending on your jurisdiction, you may have rights relating to:

• access
• correction
• deletion
• portability
• restriction
• objection
• withdrawal of consent

Credana may retain certain records where necessary for operational integrity, auditability, fraud prevention, dispute resolution, legal compliance, or legal defense purposes.

Requests may be submitted to legal@credana.io.